Enhancing the Customer’s Experience, One Coffee at a Time

Satisfaction and experience are pivotal factors behind a customer’s decision to visit a location or use a service again. When customers are satisfied, not only will they be tempted to revisit a hotel or a restaurant, they will also tend to recommend the place to friends and acquaintances, bringing more business opportunities.

In an effort to make the customer’s experience fully satisfying, some restaurants perform better at providing the best value for money, quality of food and drinks or quality of service. But let’s be honest, most administrators will attempt to bring together all these aspects because they know that customers satisfaction is based upon the overall experience.

Take, for example, the case of a seafood restaurant having the best lobster tail in town accompanied with a splendid Chardonnay from the Russian River Valley, offering only standard percolator coffee that has been standing for hours. Even though the customer may have enjoyed a great food and wine pairing, he will nevertheless remain bitter because the coffee he always orders after a meal is horrible. This detail, as trivial as it may seem, may affect the client’s experience negatively and cause them to never go back or recommend the place. If that applies to dining, imagine what bad coffees can do to breakfast restaurants. You are remembered because of the coffee.

Three Innovative Brands
Great news! Cafection | Evoca Group enters the North American HoReCa market. From the greatest drip coffee technology available to barista-quality espresso solutions, its HoReCa bean to cup brands will make the competition envious.

Gaggia: Founded in 1948, heralding the modern age of espresso with the invention of steam-free coffee machines, Gaggia represents the true spirit and heritage of Italian espresso, taste and culture.

Saeco: As the first company in the world to develop the bean to cup (a completely automatic and innovative Italian espresso brewing system), Saeco Professional Division specializes in the out-of-home sector.
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Cafection: Pioneer company to launch internet-connected and remotely manageable coffee machines, Cafection uses a unique reverse French press brewing system.

Three Flagship Models
With a choice of three NSF 4 certified flagship models, Cafection | Evoca Group will help the food and beverage industry enhance the customer’s experience, one coffee at a time. Already a leader in the OCS industry with units in 80 percent of the Fortune 500, the elegant, affordable and reliable brewers capable of dispensing 65 to 75 coffees per hour are about to revolutionize the HoReCa market.

Kalea Plus: The outstanding throughput and speed of the Kalea Plus with fresh milk will satisfy even the most demanding customers, sip after sip.

Idea Restyle Duo: Equipped with a fresh milk module, the Idea Restyle Duo is undoubtedly the best choice for those who want a highly professional machine with an attractive look.

Encore 29: The fully customizable bean to cup Encore 29 prepares the best perfectly ground drip coffee, anywhere, at any time.