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Beverages

Enhancing the Customer’s Experience, One Coffee at a Time

Satisfaction and experience are pivotal factors behind a customer’s decision to visit a location or use a service again. When customers are satisfied, not only will they be tempted to revisit a hotel or a restaurant, they will also tend to recommend the place to friends and acquaintances, bringing more business opportunities.

In an effort to make the customer’s experience fully satisfying, some restaurants perform better at providing the best value for money, quality of food and drinks or quality of service. But let’s be honest, most administrators will attempt to bring together all these aspects because they know that customers satisfaction is based upon the overall experience.

Take, for example, the case of a seafood restaurant having the best lobster tail in town accompanied with a splendid Chardonnay from the Russian River Valley, offering only standard percolator coffee that has been standing for hours. Even though the customer may have enjoyed a great food and wine pairing, he will nevertheless remain bitter because the coffee he always orders after a meal is horrible. This detail, as trivial as it may seem, may affect the client’s experience negatively and cause them to never go back or recommend the place. If that applies to dining, imagine what bad coffees can do to breakfast restaurants. You are remembered because of the coffee.

Three Innovative Brands
Great news! Cafection | Evoca Group enters the North American HoReCa market. From the greatest drip coffee technology available to barista-quality espresso solutions, its HoReCa bean to cup brands will make the competition envious.

Gaggia: Founded in 1948, heralding the modern age of espresso with the invention of steam-free coffee machines, Gaggia represents the true spirit and heritage of Italian espresso, taste and culture.

Saeco: As the first company in the world to develop the bean to cup (a completely automatic and innovative Italian espresso brewing system), Saeco Professional Division specializes in the out-of-home sector.
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Cafection: Pioneer company to launch internet-connected and remotely manageable coffee machines, Cafection uses a unique reverse French press brewing system.

Three Flagship Models
With a choice of three NSF 4 certified flagship models, Cafection | Evoca Group will help the food and beverage industry enhance the customer’s experience, one coffee at a time. Already a leader in the OCS industry with units in 80 percent of the Fortune 500, the elegant, affordable and reliable brewers capable of dispensing 65 to 75 coffees per hour are about to revolutionize the HoReCa market.

Kalea Plus: The outstanding throughput and speed of the Kalea Plus with fresh milk will satisfy even the most demanding customers, sip after sip.

Idea Restyle Duo: Equipped with a fresh milk module, the Idea Restyle Duo is undoubtedly the best choice for those who want a highly professional machine with an attractive look.

Encore 29: The fully customizable bean to cup Encore 29 prepares the best perfectly ground drip coffee, anywhere, at any time.

Smokin’ Mary Smoked Bloody Mary Mix

Tomatoes are what it takes – and lots of ‘em. Unlike your standard, mass-produced Bloody Mary mix, Smokin’ Mary Smoked Bloody Mary Mix is a family-owned company born of tomato love, a fondness for the Bloody Mary and a frustration with commercial Bloody Mary mixes. Smokin’ Mary Bloody Mary Mix was born of intensive recipe testing and tasting – and has multiple awards to prove its worth. It’s all zest, zip and fresh, ripe tomatoes – never reconstituted tomato juice.

In fact, it’s so good, a total amateur went up against 10 professional bartenders at Stolichnaya’s renowned Bloody Mary Mix Down – and her Smokin’ Mary cocktail won a medal. That’s a top-three, bronze-medal, championship performance from a downhome girl who is one hot tomato. Her name is Laurie Nadeau. Along with her husband Marc, she’s been winning over the Bloody Mary world one cocktail at a time.

What they’ve developed together is a true foodie product. But how does this happen? Hard work and passion. Their original formulation went through numerous taste tests and improvements before they felt it was ready for market. With a thicker tomato consistency than a conventional mix, a single bottle of Smokin’ Mary delivers about five full-strength cocktails. Because of all those tomatoes, as you enjoy your Smokin’ Mary beverage and the ice starts to melt, things only get better.
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Nadeau grew up on a dairy farm in northern California, and remembers growing the most vibrant tomato garden with her mom. Those days of earth and loam and unaccountably ripe, red fruit are among the best memories of her childhood. That tomato garden is where many of Nadeau’s best practices were instilled. A love of fresh produce year round lead to her love of good food – dishes crafted with a fondness for flavor and for those preparing to enjoy it. Working with her husband, who has a background in food service, they spent countless hours with fresh tomatoes, a smoker, adult beverages, a passion for craft and dedication to flavor.

But how good is it, really? There have been rave reviews from the cocktail-consuming public. But Smokin’ Mary still treasures its favorite review of all, from an editor at Food & Beverage Magazine, who says, “I’ll tell you a secret. This is the best Bloody Mary mix I’ve ever tasted.”

Stop and Smell the Rosé at Augusta Food and Wine

By Greg Gonzales

Everyone likes to have “a guy,” whether it’s for car repair or some other service. In Chicago’s Lincoln Square neighborhood, Augusta Food and Wine is a go-to place for wines. The shop is a laid-back kind of place, dog-friendly, where Owner Shane Martin might be found playing guitar next to his own pup, Bradley. The store, named for the first designated American Viticultural Area, has earned a reputation as a local destination for small-batch European wines and providing specialty foods to match. From a limited inventory of 100 to 125 wines, customers will find small-batch, esoteric wines and a constantly changing list.

Patrons seem to enjoy it, too, as Martin’s wine club continues to grow, as does the traffic for weekly tastings. Club members get a discount, and a monthly email that details that month’s wine selection ― the wine itself, the history of the region, the story of the family of farmers and recipes to help members properly pair their wines with food. “Most of our wines are pretty small production,” said Martin, adding that most of the bottles are from Europe. “I’ve got a small collection of some Santa Barbara wines, Oregon, a few Napa cabs. You gotta keep those up top because there’s always that guy who only drinks Napa cabs.
Martin says his clientele tend to be adventurous and willing to try eastern European wines from places like Serbia, Hungary, Croatia and Slovenia. That, he said, might be due in part to how European wines go better with food. “European wines tend to be a little less punchy,” he said. “They’re a little more versatile when it comes to food. When I started bringing in wines, I brought in what I liked, and it worked. Then I started experimenting, putting some New World stuff on the shelf, and it didn’t move as much.”

Whatever inspires their interest in eastern Europe, Augusta’s clients include Millennials, from the mid-twenties and single, to the Gen-Xers their early forties and married with teenage kids ― new money types, said Martin, who like to spend a bit more to try something new and exciting. “They’re not really stuck in a box with what they drink. That’s one of the great things about this generation ― Millennials are my favorite to sell wine to because they are open to anything,” he said. “I feel like there’s an older generation where there wasn’t as much exposure to wine, and they only drink a certain style from a certain place, sometimes even one producer, and it’s very restrictive. So I love the younger audience right now.”

The shop’s location helps draw them in too, as it is literally across the street from the Brown Line stop in Lincoln Square, a route that comes straight from downtown Chicago. “People coming from downtown coming home from work, they can get off the train, come right across the street and come to grab a bottle of wine, maybe a cheese, and walk right home. That’s definitely a huge boon for our business,” said Martin.
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The strip of businesses Augusta operates in is strong on the shop small, shop local movement. And Martin lives close to the Lincoln Square Ravenswood Chamber of Commerce, which puts on a wine stroll every spring and fall, in which the businesses of Lincoln Square are temporarily transformed into wine tasting destinations; the locals purchase tickets, get a route map, and wander around to taste all kinds of different wines. Martin said these types of festivals are common in the area, giving the neighborhood a cohesive, family feel. “It’s one of those neighborhoods where, you could stay in Lincoln Square and never have to go anywhere else.”

In addition to wine, Augusta’s offerings include small-batch foods from smaller distributors ― cheese, olives, anchovies, pates, terrines, salamis, prosciutto, crackers, baguettes, condiments, salts, beers, ice cream, local pies, spirits, specialty bitters, brandy cherries, obscure Bloody Mary mixes. If it’s quirky, new and pairs well with a wine, customers can probably find it at the store.
The shop also puts together cheeseboards and charcuterie boards, and also gift baskets ― and those gift baskets are huge for the holiday season, when some corporate clients will place orders by the hundred.

Martin said local events, gift baskets and the wine club are extremely important to the business’ revenue stream. “The gift baskets are huge, the wine club is guaranteed cash flow that I know is going to happen every month ― it’s always good to have that certainty, where you know money’s going to come in every month,” he said, adding that all the shops are doing their best to fight the demise of the neighborhood small businesses. “That’s always a challenge because when you have a neighborhood like this, the thing that made it great starts to get driven out. We’re small business, we’re week to week. It’s not easy to run a small business, especially in Chicago. It’s very expensive, so you really have to be on top of things. There are little businesses that go under all the time, and I definitely have a different reaction to that now than I did before I owned my own business. It’s heartbreaking ― now I know how much work goes into it, how hard it is, how much passion you have to have to even attempt to keep it afloat.”

“It’s picked up a lot lately. I’ve noticed a lot of new faces, and the wine club is growing a lot,” he continued. “Over the last few months, I think a lot more people have become aware of us. It’s going to be a good year.”