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The United Family Launches Location-based FlyBuy Pickup Curbside Solution

The United Family has partnered with Radius Networks to help maximize efficiency for curbside pickup orders, which have more than tripled due to the COVID-19 pandemic.

FlyBuy uses proprietary machine-learning technology to accurately calculate the guest’s arrival time. The guest simply places an e-commerce order and is notified when their order is ready for pickup. The store immediately receives an accurate estimated time of arrival, gains visibility into the guest’s journey and receives timely alerts which give the grocer’s team members time to fulfill the order and meet the guest as soon as they pull up.

The real-time location updates are extremely helpful for team members, enabling them to prioritize orders based on guest arrival times, and deliver the orders as soon as guests arrive in the STREETside pickup zone. Guests are provided with a fast and easy curbside experience, and significantly decreased wait times, which is a crucial part of the pickup program.